SHIPPING DETAILS

I send all my work via the cheapest reliable carrier available at the time. I currently use Hermes or British Post Office where the service is available.

I aim for 3-5 working days for UK delivery.

My shipping charges reflect the net cost to me for using this service and are incorporated into the price for the product where the

sending address is on mainland UK.

Please contact me to arrange payment for sending to Europe, USA and other destinations. 

RETURNS & EXCHANGE 

I want all my customers to be delighted with their purchases and to be completely happy with the service they receive.

If you have changed your mind about your purchase, or if you are dissatisfied with a product, I am happy for you to return the product for a full refund of the product price or exchange for an equivalent piece.

Please contact me by email within 7 days of receiving the item.

Refund will be made on the safe, undamaged return of the product.

Return postage to be paid by the buyer.

Return items should be safely packed in the original or similar packaging and sent by a reputable carrier e.g Hermes, Parcelforce etc

PAYMENT METHOD

Payment is by PayPal only

 

© 2018 by Alan Birchall Ceramics

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